The delivery fee is worked out automatically by the website on the amount in your cart:
Dear client, if you are situated outside South African border, we will add courier fee to your order if your order is below R4000. Note that we do not export orders, we delivery to your export company in Sout...
Delivery takes up to 10 working days from the date that the payment reflects in our bank account.
During busier times the delivery may take longer (15 – 21 working days) but we will let you know via email if this is the case.
The busier times referred to are normally March/April, August/September...
Tracking of Orders
Our system will automatically send you a notification when the status of your order changes to Shipped.
This notification includes the courier company name and tracking number.
Here are links to the tracking pages of the courier company that we use:
If you can...
Report Damaged / Faulty Items
Damages must be reported via email to firstname.lastname@example.org (mailto:email@example.com) within 5 working days from the date that the items were delivered.
NO EXCEPTIONS will be made in this regards.
Please include product codes, quantities, photos of breakages, photos of the boxes t...